Frequently asked questions
Answers to the questions we hear most.
Where do I find a module’s user manual?
Open “User guides”, then pick the module — each has a full manual with an overview, features and how-to steps.
Do I need an account to submit a ticket?
No — anyone can submit a ticket. You will receive a number to track it by email.
How does Product Support work?
Choose the “Product Support” topic and enter your license key or Envato purchase code — a valid, active license is required to submit.
How do I track an existing ticket?
Use the Track page with your ticket number and the email you submitted with.
Is the help center available in Arabic?
Yes — every page is fully bilingual. Switch languages from the header.